Returns & Exchanges
At Wholesale City, we strive to ensure your home essentials arrive in perfect condition, offering a 30-day return window for most unused and unassembled items. Our goal is to make the wholesale return process as seamless as possible for our valued residential and commercial customers.
Initiate Your Request
Log into your account portal or contact our support team with your order number and the specific home goods you wish to return.
Prepare the Shipment
Carefully repackage the items in their original manufacturer packaging, ensuring all hardware and assembly manuals are included to avoid restocking fees.
Affix Shipping Label
Attach the prepaid shipping label provided by our team to the outside of the box and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items for quality assurance, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing